Administrative OKRS for Office Operations: How They Work

Administrative OKRS for Office Operations: How They Work

by Bruce Gil


Published on 04.26.2019

OKRs are great for setting bold goals—your company’s most audacious moonshots. But they can be useful for improving more usual day-to-day work too.

Often when we think of OKRs, we think of big stretch sales goals and the development of game-changing products and services. And sometimes that can make it hard for every member of a company to see how their work can benefit from OKRs. But OKRs are not only useful to sales, marketing and engineering departments. They are a tool that anyone can use to make their work more efficient, including those with administrative roles.

A capable and reliable Executive Assistant or administrative team remains invaluable to senior executives who look to them for support. Efficient admins serve all departments in a business and they enable the success of their teams. That’s why it's vital to recognize that there are always ways to improve routine work. Are there processes that could be made simpler? Can turn-around times be shorter? Are there changes or new things that would improve the service that administrative employees offer the company?

Administrative workers have plenty of insight on how office processes can be improved that are not always brought up in regular business conversations. So it’s crucial to not skip CFRs with administrative employees. A two-way dialogue facilitates transparency and accountability about all things going on in the office.

OKRs can be used to create and maintain a world-class office experience that leads to better functioning teams and increases the odds that a company reaches their goals. The key is to leverage bottom-up OKRs. Members within a department will know the best way for them to contribute their resources, skills, and time to achieve your company’s overall goals.

Here are some examples of administrative OKRs:

O: Maintain a world-class office

KRs :

  1. Transfer all company and client records to the cloud

  2. Avoid running out of office supplies

  3. Reduce spending on office supplies by 10 percent

  4. Implement an online conference room reservation system

O: Develop an excellent company culture

KRs :

  1. Increase employee retention to 90 percent

  2. Implement a new onboarding process

  3. Conduct quarterly work satisfaction surveys across the company

  4. Reach 95 percent in average work satisfaction

  5. Organize monthly company outings

O: Maximize executive and office productivity

KRs :

  1. Streamline company approval processes

  2. Ensure executives arrive to all scheduled meetings and events on time

  3. Ensure executives reach inbox box zero at the end of every week

  4. Implement quarterly training for admin staff

OKRs can help you get more out of your office and staff. Learn more about OKRs by checking out FAQs, Stories, and Resources here on WhatMatters.com.


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